Robert H Rsv

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Verified Reviewer

Annoying popup advertising

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I purchased its driver updater. Big mistake. Since then I have been annoyed with constant popup advertising for all its other products.
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Loss:
$55
Pros:
  • No pros found
Cons:
  • Very bad customer service

Preferred solution: Full refund

User's recommendation: check customer reviews before buying.

Anonymous
map-marker Hollister, California

Listed phone number connects to scam site.

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The Software key I paid $50 for from WinZip Duplicate File Deletion software didn't work, so I tried their phone number as listed on the receipt. (855-716-****) That phone response is an obnoxious loud repeating fake advertisement for some medical device. Purchased via Microsoft Store.
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User's recommendation: Supposed 1.99 for file deletion, only scans files and demands $49.99 to delete after displaying counts.

1 comment
Guest

I huge lie, a hoax and a robbery.

Anonymous
map-marker Oakville, Ontario

Absolutely poor customer service

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I purchased the software and every time I tried to register to clean the fixes, the reg no. was incorrect , although it was correct. I tried for almost 2 months to sort out with support at winzip with out success. I have cancelled the product and do not recommend it.D
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User's recommendation: Do Not Recommend

Anonymous
map-marker Sylacauga, Alabama

Doesnt live up to its promise

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I bought it twice!!!!!!!!! and thats all . No registration . I have two conf# thats all .nothing else .
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User's recommendation: frustating ; maynot buy.

Bernard C Xku

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Verified Reviewer

Unable to get a refund.

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I canceled my subscription but they still charged me on my visa. I have contacted them several times and they respond but are too busy right now to help me,my next stop is my Visa.
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Loss:
$53

Preferred solution: Full refund

User's recommendation: Do not deal with this company.

1 comment
Guest

Call your credit card company and dispute the charges that shoul stop them.

Kevin s Vwy

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Verified Reviewer

Failed license key

It won't let me register my license key that was given to me please call me to correct this problem #954 895 ****
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Loss:
$15
Destina Nng
map-marker Seguin, Texas

Paid but unable to register

I paid the registration fee but have been unable to register and get repeated pop-ups inviting me to pay and register! WTF?
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User's recommendation: Make sure you know where your money goes.

Marisa B Qzy
map-marker Tampa, Florida

Access code not working

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Have not heard back yet on solution. Access code says it is not correct even when correct information is put in.
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Preferred solution: Let the company propose a solution

Scott D Umy

I need my money refunded

I purchased WinZip to open files and after purchasing and many download attempts, it was completely ineffective. Every time I went to open the zip documents, it continuously deferred me back to purchasing the application again. I was never able to open the files after a little over $42.00 was taken from my account and multiple downloads of this application. It doesn't work.
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Loss:
$42

Preferred solution: Full refund

User's recommendation: I choose to keep it PG rated so I won't say more

Orlando H Orc

Fraud account

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I never ordered service and my account was charged Iv tried to call to speak with an agent to no avail and wish a call back to resolve this problem
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Loss:
$100
Pros:
  • Rip off
  • Criminal
Cons:
  • Customer service really crap
  • Zero reply from customer service
  • Winzip will remove money from your bank account without notice

Preferred solution: Full refund

User's recommendation: Watch your credit card account

Raymond D Oal

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Constant virus-like pop-ups

I doubt anything can be done, but I made the mistake of downloading winzip for a "free" trial period, was not satisfied and did not purchase it. However, it keeps trying to run scans without my approval and constantly interrupts what I am doing on the computer by trying to get me to buy the damn *** If there is a way to stop this, please email me at dayestar1956@***.com. I would just uninstall everything that says winzip in my download folder, but I am not computer savvy enough to know whether that would damage something I actually need. If
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Preferred solution: A way to stop the pop-ups from appearing every 30 minutes or so. I have the same problem with Windows saying the Windows I have, which came with the computer when I purchased it from Alien, is counterfeit.

User's recommendation: don't download anything that says it is free or for a no-obligation trial period

Gerald D Lxt

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Verified Reviewer

Poor Customer Support

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Updated by user Jun 11, 2021

After several moths without response I got a contact number from Pissed Consumer. I called and spoke with a rep who promised that they would immediately get back to me. Several weeks later without hearing, I removed the software from my computer and ate the cost of the...

Updated by user Jun 11, 2021

This isssue dragged on for months. I could not get any response. Through the

Updated by user May 19, 2021

Still no response to emails starting back in March.Spoke with a person today by phone. Barely understandable and unable to provide any update other than to let me know thatt I would be hearing from them.

Original review May 11, 2021
I have been trying to get answers to issues that I have had with this program without success. I constantly re-send my questions and sometimes get a response that I will hear soon - after two months - nothing.
I have notified their distributor and they claim to send a request to WinZip to respond.- nothing heard.
Why no tech support direct access? Why no phone number.
And I get frequent pop ups that tell me I should buy something else from them.
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Loss:
$38
Cons:
  • Can not get answers no tech support

Preferred solution: Deliver product or service ordered

User's recommendation: Don't waste your money or your time

1 comment
Gerald D Lxt

No further comments

Gary M Evu

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Verified Reviewer

Software unregistered because of Windows update?!?

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I paid for Winzip Utilities Suite. Some time later, there was a Windows update, and some driver updates for my PC. Winzip Utilities Suite immediately complained that my PC configuration had changed, and unregistered itself. I contacted support. And waited. And waited. And waited. If their support exists, they're doing a very good job of hiding. So, I have software that I paid for, but can't use, and now they've sent me an email telling me it's nearly time to re-subscribe! suCu
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Pros:
  • When it works it works well
Cons:
  • Unregisters itself when you update windows or drivers

Preferred solution: Let the company propose a solution

User's recommendation: Avoid. Customer support does not exist.

Mary W Nnu

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Verified Reviewer

Continued withdrawal of funds from my account

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Although I cancelled my subscription, WinZip withdrew seven amounts of £25.14 from my account. This went on even after I complained. Attempts via their laughably named support team were futile.
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Loss:
$181

Preferred solution: Full refund

User's recommendation: Beware! Do not use.

MELINDA D Ifb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Regrestration problems

Winzip - Regrestration problems
Winzip - Regrestration problems - Image 2
I paid $53.11 through PayPal for winzip Pro in April two months ago. I never I never received the key or registration key to log on or anything I haven't been able to get on. I've been trying to contact some kind of customer service with you guys but I'm not really having any luck.. I wanted to be an annual member however with this it discourage me and I. stop the annual payments pending. what happens this year. I've already lost out on two months of my service. I have transaction ID and registration ID and proof. my invoice ID #Z312XPWMBALR. transaction ID #5FJ31375L8234****. my wife and I both paid it's under her PayPal account. Melinda Durette. and email JosephmDurette @***.com.
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Loss:
$53
Pros:
  • Very effective tool
  • Worked ok
  • System utilities suite
Cons:
  • I paid for the download and it will not let me register
  • Installation and application

Preferred solution: Deliver product or service ordered

User's recommendation: make sure you know what you're getting before you bu